Add Telegram live chat to BigCommerce
BigCommerce’s Script Manager adds your line to every storefront page without touching the theme.
Your line
Every website has its own line, which you get in step 3 of setup. It looks like this, with your site’s code in place of your-site-id:
<script src="https://signalgood.com/s/your-site-id.js" async></script>Start free to get your lineYour own line is under Install in Your websites.
Add it to BigCommerce in three steps
- Step 1: Go to Storefront › Script Manager and press Create a Script.
- Step 2: Choose Placement Footer, Location All pages, Script category Essential and Script type Script, then paste your line.
- Step 3: Press Save.
Essential fits because the chat stores nothing and makes no requests until a visitor opens it.
Check it works
Open your website in a new tab and look for the chat button in the corner. Send yourself a message: it arrives in Telegram from the SignalGood bot.
Questions about BigCommerce
Why the Essential category?
The chat sets no cookies and stores nothing until a visitor sends a message, so it does not need to wait for a consent banner.
Will it survive a theme change?
Yes. Script Manager keeps the script outside your theme.
If the button doesn’t show
- Wait up to 10 minutes after a change.
- Clear your cache plugin or CDN.
- Check the line is on every page, not just one.
- Make sure the address in SignalGood matches your site, with or without
www.
For developers
If your site has a Content Security Policy, allow https://signalgood.com in script-src, connect-src and frame-src.
Take it off again
Remove the line, and the chat is gone from your site.
Other shop platforms
New to this? Read how Telegram live chat works, or see every platform. It’s $5 a month per website after 14 days free.